FAQ
Straight answers, including the awkward ones.
If something is missing here, write to hello@lucky7link.com and we will answer it — and add it to this page.
Starting an order
What we need, and what you get back.
A product link, a photo, or a written spec — plus quantity and target price if you have one. Links to 1688, Taobao, Pinduoduo or Alibaba all work. If you only have a photo, we search by image.
Within 24 hours for lists up to ten items, usually faster. Complex items that need sampling or a factory visit take longer and we tell you the date up front.
No. A first order can be a single carton. The service fee has a floor of $60 so small orders still cover handling.
Yes, and we recommend it for anything customised. Sample cost and sample freight are quoted before ordering; the sample can be shipped to you directly or held at our warehouse for a later bulk run.
Buying and paying
Where the money goes.
1688, Taobao, Tmall and Pinduoduo, plus factories that only sell offline by phone or WeChat. Some platforms need a Chinese account and domestic address — ours, not yours.
Goods and service fee are invoiced in USD and paid by bank transfer or Wise before we purchase. Freight is invoiced at booking. Repeat buyers can discuss 70/30 terms.
No. Our only margin is the service fee on your invoice. If a supplier offers us a rebate, it is passed to you as a lower goods price — you see the supplier's quote.
Yes, up to 30 days free. After that storage is $6 per pallet per day. Long-term holding is possible but quoted separately.
Quality and problems
What happens when something is wrong.
We stop and report before anything ships. You decide whether to accept a discount, ask for rework, or return. We raise it with the supplier and follow it until it is resolved.
We buy through platform trade protection where it exists, and prefer suppliers with verifiable history. For offline factories we pay in stages. No supplier is paid in full before goods exist.
The supplier, when the fault is theirs. If it comes from a change you made after ordering, it is billed at cost with the receipt attached.
Yes — barcodes, care labels, retail packaging and shipping marks are checked against what you specified. Label rules differ by market, so send us your requirements early.
Shipping and customs
Times, routes and paperwork.
Express courier 3–6 days, air freight 5–8 days, sea LCL 25–35 days door to door depending on the port. Transit times are quoted per route and exclude customs holds.
Usually your broker at destination, with our documents. If you do not have one, we can introduce a partner in most major markets — the fee is theirs, not ours.
No. Documents match the invoice. Under-declaration is the shipper's legal exposure and it ends relationships badly. We will quote a route that is affordable at the real value instead.
Regulated categories — medicines, food, cosmetics, large lithium batteries, branded goods without authorisation — need confirmation before we quote. We will tell you honestly if a route is not workable.
Yes, for marketplaces or 3PL splits. Each address becomes its own carton list and invoice line, so tell us the split before packing.
Still have a question?
Write it plainly. You will get an answer from the person who would actually handle your order.